Getting Started

Below is the most important information you need to know to get started with your air mattress. Should your question not be answered below, please feel free to reach out to us at any time at Support@SoundAsleepProducts.com or (347) 815-5995. 

 

Air mattresses are not designed to be used as a replacement for a daily bed.
No traditional air mattress is designed to be used every day as a replacement for a traditional bed. Our air mattresses, and really all air mattresses regardless of brand, are meant as temporary beds, or for sporadic use. Prolonged inflation over extended periods of time as well as daily inflation, deflation and storage of the product will result in excessive wear and tear causing holes or damage to the motor. Put simply, if you use it every day the mattress the mattress will degrade and not last as long as a traditional bed. Using the mattress daily for an extended period of time also voids the warranty. If you need a sleeping solution for longer than 2 months of daily use, we encourage you to consider a more suitable alternative like a traditional bed or a futon. There are many low priced options available on Amazon that we are happy to recommend.

 

Why does my mattress feel like it is losing firmness over night?
All our mattresses are made with an eco-friendly PVC material that naturally stretches during the first few uses. If your mattress feels less firm during the first few uses, just use the pump to give it a 10-15 second top-off. After the first few inflation cycles, the PVC should be fully stretched and the mattress should remain firm throughout the night.

 

What is the warranty on SoundAsleep Products?
All products sold by us on Amazon.com or here on our website come standard with our SoundAsleep 1-Year Limited Warranty. Call or email support at any time. 

  

What is a top-up?
Every air mattress we manufacture and sell is made to be durable, resistant to holes and maintain the proper firmness over the course of the night. When used for more than 2 nights in a row, it is recommended that the user "top up" the mattress with 10 seconds of air. This is to ensure that any microholes that formed in or around the pump or valve will not impact the firmness of the bed and your night's sleep.

   

Can I buy or use a SoundAsleep mattress outside of the US?
SoundAsleep air mattresses are specifically designed to be used in the US with a standard 110v wall outlet. We do not sell our products outside the US and the Dream Series air mattresses are not intended to be used in anything other than a 110v wall out. Most other countries use 240/220v power. Using the air mattress in this type of outlet will lead to a malfunction with the air mattress. Customers would need a converter and a step down transformer properly attuned to the power needs of the motor in order to use it overseas.

 

Can I over-inflate / pop my air mattress?
Your air mattress should always be monitored during inflation and turned off as soon as it reaches your desired firmness. The CloudNine Series does have an auto-off pump, however, all of our other air mattresses (Dream Series Queen, Dream Series Twin, and Camping Series) currently do not. After 4 minutes your mattress will reach full inflation, at which point, it will not continue to inflate, however the motor will continue to run. After running for 6+ minutes from completely flat or 2 minutes from full inflation, the motor will shut off automatically as it has a safety "cutoff switch" to prevent overheating. This cutoff point should not be confused with an auto off switch. If the auto-off feature engages, you will be unable to use the motor for 60 minutes as it cools down. We do not recommend running the motor until it shuts off as it can damage the motor. When the motor loses power, the dial will still remains in the "inflate" setting with the valve open allowing air will escape out of the motor.  If you notice this happening, turn the dial to "Off" to keep the mattress inflated.

 

How long will it take for my mattress to ship?
There are three shipping speeds for SoundAsleep products:
  • Standard: 5-7 business days
  • Expedited: 3-5 business days
  • Priority: 2 business days